Refund & Cancellation Policy

Maptrix GRID (one-time purchase)

• Non-refundable once accessed:

  GRID is delivered in full the moment payment succeeds. Once the system has been opened, it is non-refundable, because the entire contents have been disclosed and cannot be returned. Our systems record whether an account has accessed the system.

• Three exceptions we honour:

  1. You were charged more than once for the same purchase. The duplicate is refunded in full.
  2. You paid but never received access, and we were unable to resolve it. Refunded in full.
  3. You have not opened the system at all, and you request a refund within 7 days of purchase.

  Approved refunds are returned to the original payment method within 5–7 business days.

• Not grounds for a refund:

  Search rankings, map pack position, review volume, or business outcomes. Maptrix does not promise a ranking result and no honest seller can — these depend on your competitors, your market, and your own execution. A refund request on this basis will be declined.

• One licence, one business:

  Each GRID licence covers a single business, and the business name locks once you begin. Buying a licence intending to use it for multiple businesses is not a basis for a refund.

Individual Audit Reports

• Non-refundable once unlocked:

  Unlocking a report discloses its full contents immediately, so it cannot be returned. You can preview the score, grade and issue count before paying, so you know what the report covers before you buy.

• If the report did not unlock:

  If payment succeeded but the report never unlocked, or the report failed to generate, contact help@maptrix.in within 7 days. We will either deliver the report or refund the payment in full.

Credit Purchases (agency accounts)

• Used credits are final:

  Credits that have been spent on a completed audit cannot be exchanged for cash or refunded, as the report has already been delivered.

• Unused credits within 7 days:

  If you purchased a credit pack and have not spent any of it, you may request a refund within 7 days of purchase. Partially used packs are not refundable.

• Technical failures:

  If a credit was deducted but no report was generated, contact help@maptrix.in within 7 days. If our logs confirm a system error, we restore the lost credits to your account within 7 working days.

Subscription Plans

• The current period is not refundable:

  Subscription fees are charged at the start of each billing period and pay for access to that period. Cancelling stops all future charges, but the period already paid for runs to its end and is not refunded in whole or in part. There are no partial-month or unused-time refunds.

• Plan credits and allowances are not refundable:

  Credits granted as part of a plan allowance are issued at the start of each period, expire at the end of it, do not carry forward, and cannot be exchanged for cash. Annual plans are a one-time purchase for a fixed twelve-month term and are not refundable once the term has begun.

• Results are not a ground for refund:

  Maptrix reports on publicly available Google Business Profile data and provides recommendations. We do not control Google rankings and make no guarantee of any specific outcome. Dissatisfaction with findings or rankings is not a ground for a refund. Discounted, promotional and manually granted plans are final.

• When we do refund:

  We refund in full where a payment succeeded but access was never granted, where the same purchase was charged more than once, or where a charge was taken after a cancellation we had confirmed. Raise these within 7 days of the charge by emailing help@maptrix.in from your registered address with the payment reference. Approved refunds are returned to the original payment method within 5 to 7 working days. Nothing in this policy limits your rights under the Consumer Protection Act, 2019 where a service is defective, deficient, or not delivered.

Cancellations

• Account Deletion:

  You may stop using the Service at any time, and request account deletion by emailing support. Deleting your account permanently removes any remaining credit balance and any GRID licence, without a refund.

• Expiration:

  As stated in our Terms of Use, credits expire 12 months after the date of purchase. Expired credits will not be reinstated. GRID access does not expire; included updates run for 12 months from purchase.

How to Request a Refund or Support