Shipping & Exchange Policy
Last Updated: September 2026
Important: Maptrix is a software service. Nothing we sell is a physical good, so no item is ever shipped, couriered or delivered to an address.
How Delivery Works
Every Maptrix product — audit credits, audit reports, subscription plans and the Maptrix GRID system — is delivered electronically inside your Maptrix account. Access is granted automatically the moment payment is confirmed, normally within a few seconds. You do not need to provide a shipping address at any point.
If Access Does Not Appear
If a payment succeeds but your credits, plan or report are not visible within fifteen minutes, email help@maptrix.in with your registered email address and the payment reference. We will either restore access or refund the payment in full.
Exchanges
Because no physical goods are involved, there is nothing to return or exchange. Requests to change a plan, cancel a subscription or obtain a refund are handled under our Refund & Cancellation Policy.